Noise is anything that interferes with your receiving a message. At one extreme, noise may prevent a message from getting from source to receiver. A roaring noise or line static can easily prevent entire messages from getting through to your receiver. At the other extreme, with virtually no noise interference, the message of the source and the message received are almost identical. Most often, however, noise distorts some portion of the message as it travels from source to receiver. Four types of noise are especially relevant:
■ Physical noise is interference that is external to both speaker and listener; it interferes with the physical transmission of the signal or message. Examples include the screeching of passing cars, the hum of a computer, sunglasses, illegible handwriting, blurred type or fonts that are too small or difficult to read, misspellings and poor grammar, and popup ads.
■ Physiological noise is created by barriers within the sender or receiver such as visual impairments, hearing loss, articulation problems, and memory loss.
■ Psychological noise is mental interference in speaker or listener and includes preconceived ideas, wandering thoughts, biases and prejudices, closed-mindedness, and extreme emotionalism. You’re likely to run into psychological noise when you talk with someone who is closed-minded and who refuses to listen to anything he or she doesn’t already believe.
■ Semantic noise is created when the speaker and listener have different meaning systems; it includes language or dialectical differences, the use of jargon or overly complex terms, and ambiguous or overly abstract terms whose meanings can be easily misinterpreted. You see this type of noise regularly, for example, in the medical doctor who uses “medicalese” without explanation or in the insurance salesperson who speaks in the jargon of the insurance industry.
As you can see from these examples, noise is anything that distorts your receiving the messages of others or their receiving your messages.
All communications contain noise. Noise can’t be totally eliminated, but its effects can be reduced. Making your language more precise, sharpening your skills for sending and receiving nonverbal messages, adjusting your camera for greater clarity, and improving your listening and feedback skills are some ways to combat the influence of noise.
■ Physical noise is interference that is external to both speaker and listener; it interferes with the physical transmission of the signal or message. Examples include the screeching of passing cars, the hum of a computer, sunglasses, illegible handwriting, blurred type or fonts that are too small or difficult to read, misspellings and poor grammar, and popup ads.
■ Physiological noise is created by barriers within the sender or receiver such as visual impairments, hearing loss, articulation problems, and memory loss.
■ Psychological noise is mental interference in speaker or listener and includes preconceived ideas, wandering thoughts, biases and prejudices, closed-mindedness, and extreme emotionalism. You’re likely to run into psychological noise when you talk with someone who is closed-minded and who refuses to listen to anything he or she doesn’t already believe.
■ Semantic noise is created when the speaker and listener have different meaning systems; it includes language or dialectical differences, the use of jargon or overly complex terms, and ambiguous or overly abstract terms whose meanings can be easily misinterpreted. You see this type of noise regularly, for example, in the medical doctor who uses “medicalese” without explanation or in the insurance salesperson who speaks in the jargon of the insurance industry.
As you can see from these examples, noise is anything that distorts your receiving the messages of others or their receiving your messages.
All communications contain noise. Noise can’t be totally eliminated, but its effects can be reduced. Making your language more precise, sharpening your skills for sending and receiving nonverbal messages, adjusting your camera for greater clarity, and improving your listening and feedback skills are some ways to combat the influence of noise.
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